{"id":319497,"date":"2026-04-09T11:59:21","date_gmt":"2026-04-09T06:59:21","guid":{"rendered":"https:\/\/wpbrigade.com\/?post_type=docs&#038;p=319497"},"modified":"2026-06-18T12:25:37","modified_gmt":"2026-06-18T07:25:37","password":"","slug":"help-and-troubleshooting-issues","status":"publish","type":"docs","link":"https:\/\/wpbrigade.com\/docs\/help-and-troubleshooting-issues\/","title":{"rendered":"Troubleshooting Issues with the Plugin"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Are you experiencing any issues with the Under Construction Maintenance Mode plugin? Our support team can help you with troubleshooting any errors you run across while using our plugin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Help and Troubleshooting<\/strong> section provides useful technical information about your site\u2019s environment and the <a href=\"https:\/\/wpbrigade.com\/go\/under-construction-maintenance-mode\" type=\"link\" id=\"https:\/\/wpbrigade.com\/go\/under-construction-maintenance-mode\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">UCMM plugin<\/a> configuration.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section is especially helpful when diagnosing issues or submitting a <a href=\"https:\/\/wordpress.org\/support\/plugin\/under-construction-maintenance-mode\/\" type=\"link\" id=\"https:\/\/wordpress.org\/support\/plugin\/under-construction-maintenance-mode\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">support request<\/a>.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 id=\"h-support-links-in-the-plugin-dashboard\" class=\"wp-block-heading\">Support Links in the Plugin Dashboard<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At the top of the <strong>Help and Troubleshooting<\/strong> section, you\u2019ll find several support options:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a5502ef7f4cb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a5502ef7f4cb\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"595\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Support-and-forums-in-ucmm-1024x595.png\" alt=\"Support and community forums in ucmm\" class=\"wp-image-319947\" srcset=\"https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Support-and-forums-in-ucmm-1024x595.png 1024w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Support-and-forums-in-ucmm-300x174.png 300w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Support-and-forums-in-ucmm-768x446.png 768w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Support-and-forums-in-ucmm.png 1094w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Support and Forums in Under Construction Maintenance Mode<\/figcaption><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Plugin Support Forums<\/strong> <strong>Option<\/strong>: This link redirects you to the <strong>free community support forums<\/strong> where you can get help from other users. This is a great place to find solutions to common issues or share your experiences.<\/li>\n\n\n\n<li><strong>Bug or Feature Request Submission<\/strong>: A direct link to <strong>GitHub or the plugin\u2019s issue tracker<\/strong>, where you can submit <strong>bug reports<\/strong> or <strong>feature requests<\/strong>. This helps the developers improve the plugin based on user feedback.<br><\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-system-info-block\" class=\"wp-block-heading\">System Info Block<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>System Info<\/strong> section provides structured details about your WordPress setup and the plugin configuration, which is crucial for troubleshooting.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a5502ef7fa4e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a5502ef7fa4e\" class=\"wp-block-image aligncenter size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"596\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/System-info-block-in-ucmm-1024x596.png\" alt=\"System info block in ucmm for logs \" class=\"wp-image-319951\" srcset=\"https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/System-info-block-in-ucmm-1024x596.png 1024w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/System-info-block-in-ucmm-300x175.png 300w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/System-info-block-in-ucmm-768x447.png 768w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/System-info-block-in-ucmm.png 1085w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">System Info Block &#8211; Under Construction Maintenance Mode<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s what you\u2019ll find:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Site and WordPress Configuration<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>Site URL<\/strong>: The URL of your website.<\/li>\n\n\n\n<li><strong>WordPress Version<\/strong>: The version of WordPress you are using.<\/li>\n\n\n\n<li><strong>Language<\/strong>: The language settings for your WordPress site.<\/li>\n\n\n\n<li><strong>Memory Limits<\/strong>: Information about memory limits, such as the PHP memory limit, which can affect plugin performance.<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Plugin Version &amp; Settings<\/strong>\n<ul class=\"wp-block-list\">\n<li>The current version of the plugin is installed on your site.<\/li>\n\n\n\n<li>A list of active settings, such as which <strong>user roles<\/strong> are allowed to bypass maintenance mode and any other custom settings you&#8217;ve configured.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-download-log-file\" class=\"wp-block-heading\">Download Log File<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the bottom of the <strong>Help &amp; Troubleshooting<\/strong> section, you\u2019ll find the <strong>Download Log File<\/strong> button. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This allows you to <strong>export all the displayed information<\/strong> in a single text file. This log file can be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attached to certain <strong>support tickets<\/strong> to help the support team diagnose issues.<\/li>\n\n\n\n<li>Used for keeping internal records or tracking any changes in your configuration.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a5502ef8025b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a5502ef8025b\" class=\"wp-block-image aligncenter size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1089\" height=\"634\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Download-log-file-option-ucmm.png\" alt=\"Download ucmm log file for troubleshooting \" class=\"wp-image-319961\" srcset=\"https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Download-log-file-option-ucmm.png 1089w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Download-log-file-option-ucmm-300x175.png 300w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Download-log-file-option-ucmm-1024x596.png 1024w, https:\/\/wpbrigade.com\/wp-content\/uploads\/2026\/04\/Download-log-file-option-ucmm-768x447.png 768w\" sizes=\"auto, (max-width: 1089px) 100vw, 1089px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Download Log File option &#8211; Under Construction Maintenance Mode<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve gathered the relevant system information and logs, you can proceed to submit a support request or look for solutions in the support forums. This feature makes it easier to provide all necessary details when requesting help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 id=\"h-tips-for-troubleshooting\" class=\"wp-block-heading\">Tips for Troubleshooting<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Always check the <strong>system info block<\/strong> to ensure your WordPress environment is properly configured (e.g., with sufficient memory limits).<\/li>\n\n\n\n<li>If you encounter a bug, use the <strong>bug submission link<\/strong> to report it with detailed steps to help the developers understand and fix the issue.<\/li>\n\n\n\n<li>When submitting a support request, <strong>include the log file<\/strong> to ensure the support team has all the information they need to assist you quickly.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Help &amp; Troubleshooting<\/strong> section is a valuable tool for diagnosing issues with the plugin and your WordPress setup. By providing the right information via the System Info and Download Log File, you can get faster, more accurate support, ensuring minimal downtime for your website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions or concerns about the Help and Troubleshooting section, feel free to reach out to our dedicated <a href=\"https:\/\/wpbrigade.com\/contact\/\" type=\"link\" id=\"https:\/\/wpbrigade.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">support team<\/a> for clarification.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Help and Troubleshooting section provides useful technical information about your site\u2019s environment and the UCMM plugin configuration. <\/p>\n","protected":false},"author":9268,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_analytify_skip_tracking":false,"footnotes":""},"doc_category":[1490],"doc_tag":[],"class_list":["post-319497","docs","type-docs","status-publish","hentry","doc_category-ucmm"],"year_month":"2026-07","word_count":536,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Editorial Team","author_nicename":"wpbrigade","author_url":"https:\/\/wpbrigade.com\/author\/wpbrigade\/"},"doc_category_info":[{"term_name":"Under Construction Maintenance Mode","term_url":"https:\/\/wpbrigade.com\/documents\/ucmm\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Help and Troubleshooting Issues in UCMM - WPBrigade<\/title>\n<meta name=\"description\" content=\"Are you having trouble using UCMM? 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